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Shifting the perspective of complaints
This article looks to show the key benefits of complaints and why leaders should look at these as opportunities for continual improvements.
Andrea Wainwright
Mar 272 min read
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Customer Service. A job title or a core company culture?. Why understanding clients needs are a win for all.
Discussion on the core principles of Customer Service and the mindset of senior leadership to ensure in is a core culture value
Andrea Wainwright
Feb 81 min read
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