Case Study |
Programme Delivery & Governance
Programme Delivery
2-Year National Programme
National ATM Installation & Security Upgrade Programme
A high-profile national branch upgrade programme required the coordinated installation and security upgrade of ATMs across live, customer-facing environments. Delivery operated within compressed manufacturing and installation windows, with a restricted pool of approved contractors creating capacity and scheduling pressures. Every installation was subject to stringent security, finish, compliance and CDM2015 requirements, requiring robust governance and close control across the full delivery lifecycle.
Full CDM2015 Compliance
Maintained rigorous compliance and governance controls across the programme, including direct review and sign-off responsibilities for security-sensitive installation works.
Reliable National Delivery
Protected programme timelines and required finish standards despite contractor capacity constraints, compressed delivery windows and complex multi-party dependencies.
We pride ourselves on delivering more than advice. Our focus is on taking responsibility, solving problems and giving clients confidence that the job will be delivered properly.
..
Leading a two-year national ATM installation and security upgrade programme, strengthening governance, contractor coordination and compliance across live customer-facing branch environments.
Bringing Control to a Complex National Rollout
The programme required more than installation coordination. A structured IMAC and governance framework was established to connect client requirements, internal systems, contractors, compliance obligations and on-site delivery into one controlled programme environment.
Established programme scope, governance and delivery controls
Defined SLAs and KPIs during programme onboarding
Adapted internal systems to integrate with the wider delivery environment
Acted as the primary programme escalation point
Introduced structured on-site contractor induction procedures
Reviewed handover documentation prior to client submission
Maintained direct oversight of CDM2015 compliance and sign-off
Established programme scope, governance and delivery controls
Defined SLAs and KPIs during programme onboarding
Adapted internal systems to integrate with the wider delivery environment
Acted as the primary programme escalation point
Introduced structured on-site contractor induction procedures
Reviewed handover documentation prior to client submission
Maintained direct oversight of CDM2015 compliance and sign-off
Strengthening Delivery Without Compromising Standards
Despite compressed delivery windows and contractor capacity constraints, the programme maintained the required security, finish and CDM2015 compliance standards while protecting rollout timelines. Stronger governance, escalation and handover processes improved coordination across the contractor base and created greater consistency throughout delivery. The structures introduced also strengthened internal capability for future IMAC programmes and increased stakeholder confidence in programme delivery.